Complete the partner intake form or contact our Agent Success team. We will request trade licence copies, Umrah accreditation, and owner KYC details. Once verified, you receive login credentials, onboarding training, and an optional sandbox for API testing.

Sub-agents can be added directly inside the dashboard with individual credit limits and markup rules.

We aggregate live flights, hotels, and ancillaries via Nedherd TTS and curated supplier contracts. You can add visas, ground transfers, scholars, heritage tours, and bespoke add-ons to craft Umrah-only or Umrah-plus itineraries.

Each component displays real-time availability, cancellation rules, and pricing, ensuring transparent offers for both retail and group travellers.

Umrahub integrates the Magnati payment gateway for secure online collections in major currencies. Agents can use corporate cards, bank transfers, or pre-funded wallets. End customers paying through Umrahub-branded journeys can settle via card or local payment links.

Reconciliation reports and refund statuses are available in the dashboard and can be exported for your finance team.

Submit pilgrim biometric data, passport copies, and supporting documents through the secure upload centre. Our licensed visa team coordinates with Saudi authorities and keeps you informed of statuses.

Please note that visa fees are non-refundable once applications are lodged, and approval timelines depend on the Ministry of Hajj & Umrah.

Yes. Requests submitted through the platform or emailed to support are processed according to supplier rules. Some fares and services are non-refundable, while others allow changes with applicable penalties.

Approved refunds are credited back to the original payment method within 14–30 working days. Refer to our Refund Policy for full details.

Absolutely. You can build group proposals with rooming lists, bus manifests, and tiered pricing. Dedicated operations managers help with allotment holds, meet-and-greet logistics, and tailored add-ons for VIP, family, or corporate delegations.

Dynamic pricing tools let you set margins per departure or per customer segment.

We offer multilingual support via phone, email, WhatsApp, and the in-platform ticketing centre. Agents receive dedicated account managers, while pilgrims get 24/7 helpline coverage from departure to safe return.

Knowledge base articles, travel checklists, and digital pilgrim guides are available to download for each itinerary.

We employ encrypted connections, role-based access controls, and segregated payment flows. Sensitive payment data is processed directly by PCI-DSS certified gateways.

For more information please review our Privacy Policy and platform Terms & Conditions.